Terms & Conditions - Arc Global Store

Last Updated: 11 August 2026

Welcome to Arc Global Store. These Terms & Conditions govern your access to and use of our website and your purchase of products and services from us.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use our website.

1. ABOUT ARC GLOBAL STORE

Arc Global Store is an e-commerce business based in Malaysia offering physical and digital products to customers internationally.

In these Terms & Conditions, “Arc Global Store,” “we,” “us,” and “our” refer to Arc Global Store, while “you,” “your,” and “customer” refer to the person accessing our website or purchasing our products.

2. USE OF OUR WEBSITE

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our website or systems
Introduce malicious software or harmful code
Interfere with website security or functionality
Copy, reproduce, or exploit our website content without permission
Use automated systems to collect information without authorization
Impersonate another person or business
Submit false or misleading information

We reserve the right to suspend or restrict access where we reasonably believe these Terms have been violated.

3. ELIGIBILITY

You must have the legal capacity to enter into a purchase agreement under the laws applicable to you.

If you are under the legal age applicable in your jurisdiction, you should use our website only with the involvement and permission of a parent or legal guardian.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

Product colours may vary depending on your screen or device.
Images may be used for illustrative purposes where indicated.
Product availability may change without notice.
Minor variations may occur between displayed images and physical products.
We reserve the right to correct errors or inaccuracies.

We do not guarantee that every product description or website content will always be completely accurate, current, or error-free.

5. DIGITAL PRODUCTS

Digital products may include e-books, templates, printable artwork, documents, creative resources, or other downloadable content.

Unless otherwise stated:

Digital products are provided for personal or permitted commercial use according to the product description.
Digital products may not be resold, redistributed, reproduced, or commercially exploited without permission.
You are responsible for ensuring that your device and software are compatible with the purchased product.
Download links or access credentials should not be shared with unauthorized persons.

Certain digital products may be non-refundable once downloaded or accessed, subject to applicable consumer protection laws.

6. ORDERS

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We may refuse or cancel an order where reasonably necessary, including circumstances involving:

Product availability
Pricing or listing errors
Payment problems
Suspected fraud
Incorrect customer information
Shipping restrictions
Technical errors
Legal or regulatory restrictions

If we cancel an order after payment has been received, we will provide an appropriate refund where applicable.

7. PRICES

Prices are displayed on our website in the currency indicated at checkout.

Prices may change without prior notice.

Unless expressly stated otherwise, product prices may not include:

International shipping charges
Customs duties
Import taxes
Local taxes
Brokerage fees
Other charges imposed by the destination country

The customer is responsible for charges imposed by their destination country where applicable.

8. PAYMENT

Payments may be processed through third-party payment providers.

You agree to provide accurate and valid payment information.

We may refuse, cancel, or place a hold on an order if a transaction is suspected to be unauthorized, fraudulent, or otherwise invalid.

9. SHIPPING

Physical products are shipped according to our Shipping Policy.

Delivery times are estimates and are not guaranteed unless expressly stated.

We are not responsible for delays caused by:

Customs
Import inspections
Weather
Natural disasters
Carrier disruptions
Incorrect addresses
Public holidays
Government restrictions
Events beyond our reasonable control

10. INTERNATIONAL ORDERS

Customers purchasing from outside Malaysia acknowledge that their order may be subject to local import regulations.

Depending on the destination country, the customer may be responsible for:

Customs duties
Import taxes
VAT/GST or similar taxes
Customs clearance charges
Brokerage fees
Other local charges

Arc Global Store does not control the customs policies of individual countries.

11. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund & Return Policy.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection law.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, all website content belongs to or is licensed to Arc Global Store.

This may include:

Logos
Brand names
Text
Graphics
Product images
Website design
Videos
Marketing materials
Digital products
Original creative content

You may not reproduce, distribute, modify, sell, publish, or commercially exploit our intellectual property without prior written permission.

13. USER REVIEWS AND SUBMISSIONS

If you submit a review, testimonial, photograph, comment, or other content, you confirm that:

You have the right to submit it.
It does not violate another person’s rights.
It is not unlawful, defamatory, abusive, or misleading.
It does not contain malicious software.

By submitting content, you grant Arc Global Store permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

14. THIRD-PARTY SERVICES

Our website may integrate with third-party services including payment processors, shipping providers, analytics services, advertising platforms, hosting providers, and other service providers.

Your use of those services may be subject to their respective terms and privacy policies.

15. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

Maintenance
Updates
Technical issues
Hosting problems
Security incidents
Third-party failures
Circumstances beyond our control

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Arc Global Store will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

17. FORCE MAJEURE

We will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, war, civil unrest, pandemics, government actions, transportation disruptions, cyber incidents, labour disputes, or major infrastructure failures.

18. PRIVACY

Our collection and use of personal information is governed by our Privacy Policy.

19. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.

20. GOVERNING LAW

These Terms are intended to be governed by the laws of Malaysia, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

21. CONTACT

Arc Global Store
Malaysia

Email: enquiry@arcglobastore.com
Website: www.arcglobalstore.com