Last Updated: 11 August 2026

At Arc Global Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, create an account, place an order, purchase a product, contact us, or otherwise interact with our services. Arc Global Store operates from Malaysia and serves customers internationally. By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Arc Global Store is an e-commerce business based in Malaysia that offers physical and digital products to customers locally and internationally.

For the purposes of this Privacy Policy, references to “Arc Global Store,” “we,” “us,” or “our” refer to the operator of Arc Global Store.

References to “you,” “your,” or “customer” refer to any person who accesses our website or uses our services.

2. INFORMATION WE COLLECT

We may collect different types of information depending on how you interact with our website.

2.1 Information You Provide Directly

When you create an account, place an order, contact us, subscribe to communications, or use certain features of our website, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone or mobile number
• Account username and password
• Order and purchase information
• Product preferences
• Information provided when contacting customer support
• Reviews, feedback, or other information you voluntarily submit

You should only provide information that is accurate and necessary for the relevant transaction or service.

2.2 Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers.

Depending on the payment method used, this may include information such as:

• Payment card details
• Billing information
• Transaction information
• Payment confirmation
• Other information required to process your payment

Arc Global Store generally does not store your complete credit or debit card number or payment authentication information on our own servers. Such information may be collected and processed directly by the applicable payment processor in accordance with its own privacy policy and security practices.

2.3 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of visits
• Referring website
• Approximate geographic location
• Website interactions
• Cookies and similar technologies

This information may be used to maintain website security, understand website usage, improve performance, and provide a better customer experience.

3. HOW WE USE YOUR INFORMATION

We may use your personal information for legitimate business purposes, including:

• Processing and fulfilling orders
• Processing payments
• Delivering physical products
• Providing access to digital products
• Managing customer accounts
• Providing customer support
• Communicating about orders and transactions
• Sending service-related notifications
• Processing returns, refunds, cancellations, or exchanges
• Preventing fraud and unauthorized transactions
• Protecting our website and customers
• Improving our website, products, and services
• Understanding customer preferences and website usage
• Personalizing your shopping experience
• Managing reviews and customer feedback
• Sending marketing communications where permitted by applicable law
• Conducting analytics and business research
• Complying with legal, regulatory, accounting, and tax requirements
• Establishing, exercising, or defending legal claims
• Protecting our rights, property, customers, and business

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. LEGAL BASIS FOR PROCESSING

Where applicable, we may process personal information based on one or more of the following grounds:

• Your consent
• The performance of a contract with you
• Compliance with a legal obligation
• Our legitimate business interests
• Protection of your vital interests
• Other lawful grounds permitted under applicable privacy and data protection laws

Where processing is based on consent, you may withdraw your consent where legally permitted.

5. MARKETING COMMUNICATIONS

If you choose to subscribe to our newsletter, promotional communications, or marketing updates, we may send you information about:

• New products
• Special offers
• Promotions
• Discounts
• Digital products
• Store announcements
• Other relevant Arc Global Store content

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us.

Please note that you may continue to receive essential transactional communications, such as order confirmations, payment notifications, shipping updates, account notifications, and other service-related messages.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites recognize your browser and remember certain information.

We may use cookies for purposes such as:

• Keeping items in your shopping cart
• Maintaining login sessions
• Remembering website preferences
• Processing purchases
• Improving website functionality
• Understanding website traffic
• Measuring marketing performance
• Improving website security
• Providing relevant content or advertising, where applicable

Some cookies may be placed by third-party service providers that operate features on our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping-cart and checkout features.

7. THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party service providers to help operate our business and website.

These may include providers involved in:

• Payment processing
• Website hosting
• E-commerce functionality
• Website analytics
• Email delivery
• Marketing
• Fraud prevention
• Customer support
• Shipping and logistics
• Digital product delivery
• Website security
• Advertising

These third parties may have access to personal information only to the extent reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

Third-party providers may maintain their own privacy policies, terms, and security practices. We encourage you to review their policies where appropriate.

8. WEBSITE SERVICES

Information necessary to process your order may be stored or processed through our website, hosting provider, payment providers, shipping providers, and other service providers.

The information collected may include customer details, billing information, shipping information, order details, account information, and transaction-related information.

9. PAYMENT PROCESSING

Payments may be processed through third-party payment providers. When you select a payment method, you may be redirected to, connected with, or otherwise interact with a third-party payment service. Your payment information may therefore be subject to that provider’s privacy policy and terms. Arc Global Store does not control the privacy practices of independent payment providers.

10. SHIPPING AND DELIVERY

For physical orders, we may share necessary customer information with shipping, courier, fulfillment, or logistics providers.

Information may include:

• Recipient name
• Shipping address
• Telephone number
• Email address
• Order information
• Delivery instructions where applicable

This information is shared only to the extent reasonably necessary to fulfill and deliver your order.

For international orders, your information may be transferred to or processed in countries outside Malaysia where necessary to complete your purchase and delivery.

11. DIGITAL PRODUCTS

If you purchase a digital product, we may collect and process information necessary to provide access to or deliver that product.

This may include:

• Email address
• Account information
• Order number
• Purchase history
• Download or access information

Digital products may be delivered through our website or third-party digital delivery services.

12. INTERNATIONAL DATA TRANSFERS

Because Arc Global Store serves customers internationally, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

These countries may have data protection laws that differ from those in your country.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

By using our website and purchasing from us, you understand that international processing may be necessary to provide our services, process payments, fulfill orders, deliver products, and operate our business.

13. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to:

• Fulfill your orders
• Process payments
• Deliver products
• Provide customer support
• Operate and maintain our website
• Prevent fraud
• Protect our business and customers
• Comply with legal requirements
• Respond to lawful requests from authorities
• Resolve disputes
• Enforce our terms and policies
• Facilitate a business transfer, merger, acquisition, restructuring, or sale of assets

We do not sell your personal information as a standalone commercial product.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing products and services
• Maintaining business and transaction records
• Meeting accounting and tax requirements
• Resolving disputes
• Preventing fraud
• Enforcing agreements
• Complying with legal obligations

The retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

15. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, online transaction, database, or method of electronic transmission can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account has been compromised.

16. YOUR PRIVACY RIGHTS

Depending on where you live and the laws applicable to you, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Opt out of certain marketing communications
• Request a copy of certain personal information in a portable format, where applicable

These rights are subject to applicable legal limitations and exceptions.

To exercise a privacy right, please contact us using the contact details provided on our website.

We may need to verify your identity before completing certain requests.

17. MALAYSIA DATA PROTECTION

Arc Global Store operates from Malaysia and aims to handle personal information in accordance with applicable Malaysian data protection requirements, including the Personal Data Protection Act 2010 (Act 709), as applicable.

Where customers are located outside Malaysia, additional privacy and data protection laws may apply depending on the customer’s location and the nature of the services provided.

Nothing in this Privacy Policy is intended to remove or restrict any rights that cannot lawfully be excluded under applicable law.

18. EUROPEAN ECONOMIC AREA, UNITED KINGDOM AND OTHER JURISDICTIONS

If you access our services from the European Economic Area, United Kingdom, or another jurisdiction with specific data protection requirements, additional rights and protections may apply to you.

Where applicable, we will process personal information in accordance with the requirements of the relevant jurisdiction.

If required, we may provide additional notices regarding:

• Legal bases for processing
• International data transfers
• Data retention
• Your privacy rights
• Automated decision-making
• Data protection contacts
• Complaint procedures

19. CHILDREN’S PRIVACY

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate consent, please contact us.

If we become aware that we have collected personal information from a child in circumstances where collection is not permitted, we will take reasonable steps to delete it.

20. THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

21. SOCIAL MEDIA

If you interact with Arc Global Store through social media platforms, information you provide or interactions you make may also be subject to the privacy policies and terms of those platforms.

We may use social media platforms to communicate with customers, promote products, provide customer support, or market our services.

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

• Our business
• Our website
• Products and services
• Technology
• Third-party service providers
• Applicable laws and regulations
• Privacy practices

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

23. CONTACT US

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact Arc Global Store through the contact information provided on our website.

Arc Global Store
Malaysia

Email: enquiry@arcglobalstore.com
Website: www.arcglobalstore.com

Whatsapp Only: 

When contacting us about personal information, please provide enough information for us to understand and respond to your request while avoiding unnecessary disclosure of sensitive information.

24. ACKNOWLEDGEMENT

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal information as described above, subject to your rights under applicable law.