Arc Global Store
Last Updated: 14 August 2026
Arc Global Store is an international e-commerce store based in Malaysia, offering physical and digital products to customers in Malaysia and around the world.
This Shipping Policy explains our order processing times, estimated delivery timelines, shipping costs, tracking, customs requirements, delays, and other shipping-related matters.
All delivery timelines stated in this policy are estimated timelines and are not guaranteed delivery dates, unless expressly stated otherwise.
1. ORDER PROCESSING TIME
Once your payment has been successfully received, your order will enter our processing period.
Standard Processing Time
Estimated processing time: 3–7 business days
This period covers activities such as:
Payment verification
Order confirmation
Product preparation
Quality checking
Packaging
Shipping label preparation
Handover to the courier or shipping provider
The processing period does not include the shipping transit time.
For example:
3–7 business days processing + 7–14 business days shipping = approximately 10–21 business days total.
Orders placed during weekends or public holidays may begin processing on the next business day.
2. ESTIMATED DELIVERY TIMES
Once your order has been dispatched, the estimated delivery time depends on the destination.
Malaysia
Estimated delivery: 2–5 business days after dispatch
Estimated total timeline including processing:
5–12 business days
Singapore
Estimated delivery: 3–7 business days after dispatch
Estimated total timeline including processing:
6–14 business days
Australia
Estimated delivery: 7–14 business days after dispatch
Estimated total timeline including processing:
10–21 business days
United States
Estimated delivery: 7–14 business days after dispatch
Estimated total timeline including processing:
10–21 business days
United Kingdom
Estimated delivery: 7–14 business days after dispatch
Estimated total timeline including processing:
10–21 business days
Europe
Estimated delivery: 7–15 business days after dispatch
Estimated total timeline including processing:
10–22 business days
Other International Destinations
Estimated delivery: 10–20 business days after dispatch
Estimated total timeline including processing:
13–27 business days
3. DELIVERY TIME SUMMARY
| Destination | Processing | Estimated Transit | Estimated Total |
|---|---|---|---|
| 🇲🇾 Malaysia | 3–7 business days | 2–5 business days | 5–12 business days |
| 🇸🇬 Singapore | 3–7 business days | 3–7 business days | 6–14 business days |
| 🇦🇺 Australia | 3–7 business days | 7–14 business days | 10–21 business days |
| 🇺🇸 USA | 3–7 business days | 7–14 business days | 10–21 business days |
| 🇬🇧 UK | 3–7 business days | 7–14 business days | 10–21 business days |
| 🇪🇺 Europe | 3–7 business days | 7–15 business days | 10–22 business days |
| 🌎 Other International | 3–7 business days | 10–20 business days | 13–27 business days |
Important: These are estimates only. Actual delivery times may be shorter or longer depending on the courier, destination, customs clearance, and other circumstances.
4. EXPRESS SHIPPING
Where available, Arc Global Store may offer express or priority shipping at checkout.
The available shipping methods and estimated delivery times will be displayed during checkout.
Express shipping generally affects transit time, but it does not necessarily eliminate our standard order processing period.
If an express shipping option is selected, customers should review the estimated delivery date displayed at checkout before completing the purchase.
5. SHIPPING COSTS
Shipping charges may vary depending on:
Destination country
Delivery address
Product weight
Package dimensions
Number of products
Shipping method
Courier
Delivery service
Destination region
The applicable shipping cost will generally be displayed during checkout before payment is completed.
Where free shipping is offered, the applicable conditions will be stated on the website or product page.
6. INTERNATIONAL SHIPPING
Arc Global Store ships internationally where shipping services are available.
International delivery times may be affected by:
Customs clearance
Import inspections
Local courier processing
Destination-country regulations
Public holidays
Weather
Transportation delays
Incorrect address information
Customs duties or taxes
Government restrictions
Other circumstances outside our reasonable control
Because of these factors, international delivery dates cannot always be guaranteed.
7. CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, customs clearance charges, or other fees imposed by the destination country.
Unless specifically stated otherwise at checkout:
These charges are the responsibility of the customer.
Arc Global Store does not determine or control the amount of customs duties or taxes charged by a destination country.
Customers are responsible for checking their country’s import requirements before placing an order.
8. CUSTOMS CLEARANCE DELAYS
Some international orders may be held by customs authorities for inspection or additional documentation.
This can result in delivery taking longer than the estimated timeline.
Customs delays are outside Arc Global Store’s direct control.
If additional information, documentation, or payment is requested by customs or the courier, the customer may need to respond directly to the relevant authority or courier.
9. TRACKING INFORMATION
Where tracking is available, we will provide the tracking information to the customer after the order has been dispatched.
Tracking information may be provided by:
Email
Customer account
Order confirmation system
Courier tracking system
Please allow some time after dispatch for the tracking information to become active.
Tracking updates may occasionally take 24–72 hours to appear after the parcel has been handed to the courier.
Arc Global Store is not responsible for delays or technical inaccuracies in third-party courier tracking systems.
10. DELIVERY ATTEMPTS
The courier may make one or more delivery attempts depending on the destination and courier service.
Delivery may fail if:
Nobody is available to receive the package
The address is incorrect
The address is incomplete
The recipient refuses delivery
Customs charges are not paid
The recipient does not respond to courier requests
The courier cannot access the delivery location
If a parcel is returned to Arc Global Store because of circumstances attributable to the customer, additional shipping charges may apply if re-shipment is requested.
11. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing accurate delivery information during checkout.
Please carefully check:
Full name
House/unit number
Street
City
State/province
Postal code
Country
Contact number
Email address
If you notice an incorrect address, contact Arc Global Store as soon as possible and before the order is dispatched.
Once an order has been dispatched, we cannot guarantee that the address can be changed.
12. FAILED DELIVERY
A delivery may be considered unsuccessful where the courier cannot complete delivery due to circumstances attributable to the customer.
Examples include:
Incorrect address
Incomplete address
Recipient unavailable
Refusal to accept the package
Failure to respond to the courier
Failure to pay customs duties or taxes
Failure to collect a package from a designated collection point
If the parcel is returned to Arc Global Store, the customer may be responsible for additional shipping charges if another delivery attempt is requested.
13. LOST SHIPMENTS
If your order appears to be lost in transit, please contact us.
We may initiate an investigation with the relevant courier.
Customers may be asked to provide:
Order number
Tracking number
Delivery address
Confirmation of non-receipt
Other information required by the courier
We will work with the shipping provider to determine the status of the shipment.
Where a shipment is officially confirmed as lost, Arc Global Store may provide an appropriate solution, such as:
Replacement
Refund
Store credit
Another appropriate remedy
Any resolution will be subject to the circumstances of the shipment and applicable law.
14. DAMAGED PACKAGES
If your package arrives visibly damaged, please:
Take photographs of the package before opening it where possible.
Take photographs of the damaged product.
Keep the original packaging.
Contact Arc Global Store within 7 calendar days of delivery.
Please do not dispose of the packaging until the investigation has been completed.
For additional information, please refer to our Refund & Return Policy.
15. MISSING ITEMS
If an order arrives but one or more items are missing, please contact us within:
7 calendar days of delivery.
Please provide:
Order number
Photograph of the received package
Photograph of the shipping label
Description of the missing item
We will investigate the issue and provide an appropriate resolution where applicable.
16. SHIPPING DELAYS
We aim to meet the estimated delivery timelines stated above. However, delivery delays can occur.
Possible causes include:
Customs delays
Courier delays
Weather
Natural disasters
Public holidays
Transportation disruptions
Incorrect customer information
High shipping volumes
Government restrictions
Security issues
International logistics disruptions
Other events outside our reasonable control
An order arriving later than the estimated delivery window does not automatically qualify for a refund.
If an order appears to be significantly delayed or lost, please contact us so that we can investigate.
17. WHEN SHOULD I CONTACT ARC GLOBAL STORE ABOUT A DELAY?
As a general guideline, please contact us if:
Malaysia
Your order has not arrived within approximately:
12 business days from the order date
Singapore
Your order has not arrived within approximately:
14 business days from the order date
Australia, USA & UK
Your order has not arrived within approximately:
21 business days from the order date
Europe
Your order has not arrived within approximately:
22 business days from the order date
Other International Destinations
Your order has not arrived within approximately:
27 business days from the order date
These periods are investigation guidelines rather than guaranteed delivery deadlines.
18. SPLIT SHIPMENTS
If an order contains multiple products, items may occasionally be shipped separately.
This may happen because:
Products are stored in different locations
Products have different processing times
Items require different shipping methods
Some products become available at different times
If your order is split into multiple shipments, you may receive separate tracking information.
19. DIGITAL PRODUCTS
Digital products do not require physical shipping.
Depending on the product, digital purchases may be delivered through:
Download links
Email
Customer accounts
Digital delivery platforms
Other electronic delivery methods
Digital delivery may generally occur shortly after successful payment and order confirmation.
Customers are responsible for providing a valid email address and maintaining access to the account or email address used for the purchase.
If you experience a problem downloading or accessing a digital product, please contact us.
20. PRODUCTS WITH DIFFERENT PROCESSING TIMES
If an order contains products with different processing times, the order may be shipped together once all items are ready.
Alternatively, Arc Global Store may ship products separately where appropriate.
If separate shipping results in additional shipping charges, we will communicate the applicable arrangements where reasonably possible.
21. SHIPPING RESTRICTIONS
Certain products may not be available for shipment to certain destinations due to:
Import restrictions
Customs regulations
Courier restrictions
Product-specific regulations
Local laws
Transportation limitations
Arc Global Store reserves the right to cancel or modify an order where delivery is not legally or operationally possible.
If an order is cancelled because we cannot legally or reasonably ship the product to the selected destination, an appropriate refund will be provided where applicable.
22. ADDRESS & CONTACT INFORMATION
Customers should ensure that their contact information is accurate.
We may use your telephone number or email address to contact you regarding:
Delivery problems
Customs issues
Address verification
Failed delivery attempts
Order updates
Failure to respond to delivery-related communications may result in additional delays.
23. SHIPPING INSURANCE
Where shipping insurance is offered, the terms and coverage of the insurance will be displayed during checkout or communicated separately.
Insurance coverage may be subject to the terms and conditions of the relevant shipping provider or insurer.
24. REFUNDS FOR SHIPPING ISSUES
Shipping delays do not automatically qualify for a refund.
If a shipment is confirmed as lost, undeliverable, or otherwise qualifies for a refund under our Refund & Return Policy or applicable law, we will determine the appropriate remedy.
For approved refunds, please refer to our Refund & Return Policy for refund processing timelines.
25. CUSTOMER RESPONSIBILITIES
By placing an order, you are responsible for:
Providing an accurate shipping address
Providing accurate contact information
Monitoring tracking information where provided
Responding to courier or customs requests
Paying applicable customs duties and taxes
Ensuring the product can legally be imported into your country
Collecting the package when required
26. ESTIMATED DELIVERY TIMELINE SUMMARY
Standard Physical Order
Order placed → Payment confirmed → 3–7 business days processing → Dispatch → Courier transit → Customs where applicable → Delivery
Estimated Total Timeline
Malaysia: 5–12 business days
Singapore: 6–14 business days
Australia: 10–21 business days
USA: 10–21 business days
UK: 10–21 business days
Europe: 10–22 business days
Other international: 13–27 business days
These are estimated timelines only and should not be interpreted as guaranteed delivery dates.
27. CONTACT US
For questions regarding shipping, delivery, tracking, customs, or delayed orders:
Arc Global Store
Malaysia
Email: enquiry@arcglobalstore.com
Website: www.arcglobalstore.com
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.