Last Updated: 11 August 2026

At Arc Global Store, we want you to have a positive shopping experience. This Refund & Return Policy explains when physical and digital products may be returned, exchanged, refunded, or replaced.

This policy is subject to applicable consumer protection laws. Nothing in this policy is intended to remove rights that cannot legally be excluded.

1. PHYSICAL PRODUCTS

Damaged or Defective Products

If your physical product arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

  • Order number

  • Name and email used for the order

  • Description of the issue

  • Photographs or video showing the problem

  • Photographs of the packaging where relevant

We may request additional information to assess the issue.

Depending on the circumstances, we may offer:

  • Replacement

  • Partial refund

  • Full refund

  • Store credit

  • Another appropriate remedy

2. INCORRECT PRODUCTS

If you receive a product different from what you ordered, please contact us before returning the product.

Where the error was caused by Arc Global Store, we will work with you to provide an appropriate remedy.

3. CHANGE OF MIND

Returns due solely to a change of mind are subject to the applicable product conditions and laws.

Unless otherwise stated on the product page, eligible physical products must generally:

  • Be unused

  • Be in their original condition

  • Be returned with original packaging where applicable

  • Not have been damaged through customer use

Certain products may not be eligible for change-of-mind returns where permitted by law.

4. DIGITAL PRODUCTS

Due to the nature of digital products, refunds may generally not be available once a digital product has been downloaded, accessed, or delivered, except where:

  • The product is defective

  • The product is materially different from its description

  • The wrong product was supplied

  • A refund is required by applicable law

  • We approve a refund at our discretion

If you experience a technical problem accessing a digital product, please contact us before requesting a refund. We will make reasonable efforts to resolve the issue.

5. PERSONALIZED OR CUSTOM PRODUCTS

Customized, personalized, or made-to-order products may not be eligible for cancellation or return unless they are defective, incorrectly supplied, or otherwise covered by applicable consumer protection law.

6. NON-RETURNABLE ITEMS

Where permitted by law, certain products may not be eligible for return, including:

  • Downloadable digital products after access or download

  • Personalized products

  • Custom-made products

  • Products specifically identified as non-returnable

  • Products that cannot reasonably be returned for hygiene or safety reasons

7. REFUND PROCESS

Once an approved refund is issued, the refund will generally be made using the original payment method where reasonably possible.

The time required for the refund to appear may depend on the payment provider or financial institution.

8. SHIPPING COSTS

If a return is required because we supplied an incorrect, defective, or damaged product, we may cover reasonable return shipping costs where appropriate.

For other eligible returns, the customer may be responsible for return shipping costs unless applicable law requires otherwise.

Original shipping charges may not be refundable unless required by applicable law or otherwise approved by us.

9. INTERNATIONAL RETURNS

International customers may be responsible for return shipping, customs procedures, duties, taxes, or other costs associated with returning a product unless the return is due to an error or defect attributable to Arc Global Store or applicable law requires otherwise.

10. REFUND ABUSE AND FRAUD

We reserve the right to investigate suspicious refund or return requests.

This may include requests involving:

  • Repeated refund claims

  • False damage reports

  • Fraudulent payment activity

  • Product substitution

  • Abuse of promotional offers

We may refuse requests where permitted by law if there is reasonable evidence of fraud or abuse.

11. HOW TO REQUEST A RETURN OR REFUND

Please contact Arc Global Store using the official contact information provided on our website.

Include:

  • Order number

  • Product name

  • Reason for the request

  • Relevant photographs or evidence

  • Your preferred resolution where appropriate

Do not send products back without receiving return instructions from us.

12. CONSUMER RIGHTS

This policy does not affect any mandatory rights you may have under the consumer protection laws applicable in your country.

Where local law provides stronger consumer rights, those rights will continue to apply.

13. CONTACT

Arc Global Store
Malaysia

Email: enquiry@arcglobalstore.com
Website: www.arcglobalstore.com

Shopping Cart